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Zuku Voice

Great news, we have now launched the Voice service, to complete your Zuku Triple Play offer. Life just became that much better!
And to get you started, we have topped up your Zuku voice account with 100 Kshs, so that you can try out this wonderful new service. So don’t wait … start talking!
The benefits you will enjoy are many:

  • Quality : you can now say goodbye to dropped calls or reception problems in your home. Zuku Voice product makes use of fixed fiber lines, which give it a superior quality and perfect sound clarity.
  • Value for money : with Zuku Voice, you can call any other network in Kenya or internationally, at very affordable calling rates. The unique feature however is the free Zuku-to-Zuku calls. You can call any member of the growing Zuku family at no cost, day and night!
  • Convenience : you already had Data (fast broadband internet) and Video (up to a hundred TV channels) with Zuku. With Voice completing the offer, you now have all in one, Zuku Triple Play

Your new Zuku Voice number:

You will be given a new number, at which any fixed or mobile telephone user in Kenya or internationally can call you at your home.

This number will have the range 020 520 XXXX.

What do you need to do to get started?

  • If you already received your free Zuku telephone handset : just call our Customer Service on 020 520 5205 to receive your own Zuku Voice number and you can start calling
  • If you haven’t received your free Zuku telephone handset yet : just call our Customer Service on 020 520 5205 to make an appointment. A Zuku representative will come to your home with the Zuku telephone handset and your new Zuku Voice number.

Remember : a call to the Zuku Customer Service is a Zuku-to-Zuku call, and therefore free of charge!
And our Customer Service number is easy to remember. Try this : 0 205 205 205

How to top up?

The Zuku Voice offer is a prepaid service, so you will be required to top up your account.
There are many ways to do so, such as

  • Mpesa
  • Pesapal
  • Pesapoint
  • at the Zuku points
  • through Prime Bank

The details are explained in the How to top up page.
Remember : we’ve already topped up your Zuku Voice account with 100 KShs, so that you can get started immediately!

How to check your balance?

This is very easy via your personal “My Zuku” account.

Have a My Zuku Account? Don’t have a My Zuku Account?
  • Go to www.zuku.co.ke
  • From the top menu click on “MY ZUKU”
  • In put User Name “Client Code” and Password “1234”
  • Click on “Billing History”
  • You will be able to view all the transactions made
  • Go to www.zuku.co.ke
  • From the top menu click on “MY ZUKU”
  • Select the ‘activate your MyZuku account’ option
  • Fill in your details and select ‘activate my Zuku account’
  • You will receive an email confirmation with your pin number
  • Use your client code and pin number to log in and access your account details through ‘billing history’

Zuku Voice tariff:

DESCRIPTION Kshs per minute
On-net calls (Zuku-to-Zuku) FREE
Off-net calls (Zuku to Safaricom / Airtel / Yu / Orange Mobile, Telkom Fixed & Wireless / Flashcom) 5.00
International Calls
Zone1: USA, India, Canada 5.00
Zone 2: Uganda, Tanzania, Rwanda, UK & UAE 20.00
Zone 3: Rest of the World 30.00 for most destinations

Emergency calls to 999 (Police) and 116 (Child Protection) are also free of charge.