Ways to pay your bill

 

* Pay for 12 Months of your Zuku Monthly subscritions and get one month Absolutely Free

 

Zuku offers you various convenient ways to make your payment including Mobile Money transfers such as M-Pesa, Airtel and also Visa Cards. To find out more on how to pay for your bill ...

MPESAAirtelPesapalPesaPoint

* To pay for Zuku Phone airtime direct link.

* Please note, Zuku will update payments made via Mpesa, Airtel money and Pesapal at least hourly.

 

1. PAY VIA THE HANDSET

To pay your bill, please make sure you identify your zuku account number on the most recent invoice as you will need this to pay your bill.

To pay using MPESA

For Zuku Satellite TV and Zuku Fiber.

  1. Go to M-PESA on your phone
  2. Select Pay Bill option
  3. Enter Business no. 220220
  4. Enter zukuXXX in account code where XXX is your zuku account number e.g. zuku122
  5. Enter the Amount
  6. Enter your M-PESA PIN and Send
  7. You will receive a confirmation via SMS
  8. Payment reflects on Zuku within an hour

For Zuku Airtime

  1. Go to M-PESA on your phone
  2. Select Pay Bill option
  3. Enter Business no. 320321
  4. Enter XXXXX in account code where XXXXX is your zuku account number
  5. Enter the Amount
  6. Enter your M-PESA PIN and Send
  7. You will receive a confirmation via SMS
  8. Payment reflects on Zuku within an hour

For Zuku Fiber (Triple Play)

  1. Go to M-PESA on your phone
  2. Select Pay Bill option
  3. Enter Business no. 320320
  4. Enter XXXXX in account code where XXXXX is your zuku account number
  5. Enter the Amount
  6. Enter your M-PESA PIN and Send
  7. You will receive a confirmation via SMS
  8. Payment reflects on Zuku within an hour
 
 
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To pay using Airtel Money

For Zuku Fiber (Triple Play)

  1.     Go to Airtel -> airtel money option on your phone
  2.     Select make payments option
  3.     Select pay bill option
  4.     Select OTHER
  5.     Enter business name ZUKUCATV
  6.     Enter Amount
  7.     Enter your PIN
  8.     For Reference enter XXXXX where XXXXX is your zuku account number
  9.     You will receive a confirmation SMS and email from Zuku.
  10.     Payment reflects on Zuku within an hour

For Zuku Airtime

  1.     Go to Airtel -> airtel money option on your phone
  2.     Select make payments option
  3.     Select pay bill option
  4.     Select OTHER
  5.     Enter business name ZUKUVOICE
  6.     Enter Amount
  7.     Enter your PIN
  8.     For Reference enter XXXXX where XXXXX is your zuku account number
  9.     You will receive a confirmation SMS and email from Zuku.
  10.     Payment reflects on Zuku within an hour
     

For Satellite TV

  1.     Go to Airtel ->airtel money option on your phone
  2.     Select make payments option
  3.     Select pay bill option
  4.     Select OTHER
  5.     Enter business name ZUKUSAT
  6.     Enter Amount
  7.     Enter your PIN
  8.     For reference enter XXXXX where XXXXX is your Zuku account number
  9.     You will receive a confirmation SMS and email from Zuku.
  10.     Payment reflects on Zuku within an hour
 
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2. PAYING ONLINE ON OUR WEBSITE

  1. Click on Pay Online from the top menu (Direct Link)
  2. Enter account details on the form and click continue
  3. Follow the payment steps as shown in www.pesapal.com
  4. For Credit Card Payments, select Visa/Mastercard and enter the details as shown
  5. Click on Complete
  6. You will receive a confirmation via SMS
  7. Payment reflects on Zuku within an hour
     
 
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3. PAY AT OUR OFFICES

You can settle your bill and buy zuku airtime in the following locations:

  • Gateway Business Park on Mombasa Road, Nairobi.
  • Nakumatt Junction 1st floor
  • Diamond Plaza Parklands ground floor next to Farrah Fabrics
  • 1st floor Pension House (former Loita House) in CBD, Nairobi.
  • Biashara Bank Building on Moi Avenue, Mombasa.
  • Zuku Office at Nakumatt Cinemax Plaza, Mombasa.
  • Zuku Office at Lwale Place Ground Floor, Nyeri.
  • Zuku Office at Trade World Centre, Nakuru.
 
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4. PAY VIA PESAPOINT ATM

ATM Payment Instructions

  • Screen 1: Insert and remove payment card, then select your preferred language.
  • Screen 2: Enter your PIN.
  • Screen 3: Choose the "Purchase/Payment" option.
  • Screen 4: Choose "Make a Payment".
  • Screen 5: Choose "Pay a Bill".
  • Screen 6: Put in the code for the Zuku Bill you want to pay.
  • Screen 7: Enter your Zuku Client Code as listed on your Zuku bill.
  • Screen 8: Enter your preferred phone number.
  • Screen 9: Select the product you wish to pay for.
  • Screen 10: Enter the amount you want to pay. Please note that you must have sufficient funds in your account to facilitate this payment.
  • Screen 11: Verify that the details are correct and confirm payment.
  • Screen 12: Process is complete; please ensure that you take your receipt as it contains important information about your payment. Keep it safe.
 
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5. PAY THROUGH THE BANK

* Payment made through Equity and Prime bank, have to be made 3 working days in advance to ensure account is updated in good time.
* Payment through Equity and Prime Bank is available to ALL zuku customers, at any bank branch countrywide and the customer does not need to have an account existing in the bank.

 

Prime Bank (Triple play and satellite TV)

  1. Available in all Prime bank branches countrywide
  2. Cash and cheque payments only; no EFT payment accepted
  3. Complete the zuku deposit slip found at Prime bank and indicate your Zuku account number
  4. Please quote your Zuku account number
  5. You will receive a copy of the payment deposit slip
  6. Account in Zuku will be updated within 3 working days, and you will receive an email notification.
     

 
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Equity Bank Branches (Satellite TV Customers only)

  1. Available in all Equity bank branches countrywide
  2. Cash and cheque payments only; no EFT payment accepted
  3. Fill in an equity deposit slip indicating your account number and Zuku satellite account number which is  0180290281503
  4. You will receive a copy of the payment deposit slip
  5. Account in Zuku will be updated within 3 working days, and you will receive an email notification.
     
 

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How to pay using mobile banking

 
You can pay directly from your bank account by using your banks mobile banking service. If you have an account with the following listed banks, then register your phone for your banks mobile banking service. You will be given specific instructions to make Zuku payments. BOA, DTB, Eco Bank, I&M and NIC.
 

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